Like all of us, I have both strengths and flaws. I am very self-critical, so I tend to inflate my flaws and downplay my strengths. I am also a perfectionist, a trait that I consider to be both a strength and a flaw. For example, I recently knit up a chemo cap for a dear …
Continue reading “The Pros and Cons of being a Perfectionist”
I am somewhat envious of a generation raised entirely on ebooks and digital music because the associated storage devices are so small. They have no need for the floor to (almost) ceiling bookshelves that line most of my available wall space. Nor do they need to store the vinyl, cassettes and CDs that I am …
My general philosophy is to empower my clients to feel comfortable exploring and problem solving for themselves. Whenever possible, I try to incorporate some teaching into my tech support. I have received some great feedback from clients who tell me that I have opened new worlds for them. Not because I have snazzed up their …
Swag (aka, the random crap people give out at conferences and networking events) is usually fairly generic. Last night I went to a networking event where I was given a gel highlighter, lip balm, a USB drive and a dragonfly. I received the dragonfly exactly as you see it in the photo. There is no …
How many times have you gotten home from work and realized that you forgot to call your mechanic to make an appointment? How about forgotten to call your hairdresser for a haircut? What often ends up happening is you call and leave a message asking for an appointment. Then you spend the next couple of …
One of the complaints I hear all of the time is that getting help with technology is just not worth the hassle. It is just easier to live with the problem, even if that problem makes work more complex and time consuming. Most of the time, folks first line of tech support ask their spouse, …
Continue reading “Some kind of help is the kind of help we all can do without”
Twice now I have been called by a client who tried and failed to get the tech support he paid for from the Geek Squad: … I had problems with my laptop. Had taken it to a big box store and they said they had it fixed but when I got it home found that …
Continue reading “Why I am a better option than the Geek Squad”
My Nook is not connecting to the internet at home right now. My Asus router’s AC adapter died, so we are making due with a Linksys router while we wait for the adapter replacement to arrive. My morning routine usually involves me sitting on the couch with my cat in my lap, reading the news, …